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A Slow Morning, Clean Waves, and Life at the Camp

Wave Nest Journal A Slow Morning, Clean Waves, and Life at the Camp Camp Life · June 2026 · 3 min read Some mornings at Wave Nest are quiet in the best way. Light offshore wind, a clean swell rolling in, and everyone moving slowly toward the beach with coffee in hand. These are the […]

Privacy Policy

Last updated: 02/12/2025

WaveNest Surf Camp (“we”, “us”, “our”), operated by Duarte & Fariñas, Lda., is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR).

1. Who We Are

Legal Entity: Duarte & Fariñas, Lda.
Address: Rua Professor Egas Moniz, nº70, Cave dtª, 7540-204 Santiago do Cacém
Email: info@wavenestsurfcamp.com

We operate the website wavenestsurfcamp.com and all booking, communication, and marketing services connected to it.

2. Personal Data We Collect

We may collect and process the following information:

a) Identification and Contact Information

  • First and last name

  • Email address

  • Phone number

  • Postal address

  • Date of birth

  • ID or passport number (for check-in)

b) Booking and Payment Information

  • Booking details

  • Accommodation and service selections

  • Payment information processed by third-party provider Stripe (we do not store or access your full payment details)

c) Marketing and Communication Data

  • Newsletter sign-ups

  • Marketing preferences

  • Interactions with our emails (via Mailchimp)

d) Usage and Technical Data

  • Website cookies

  • Google Analytics data

  • Meta Pixel tracking

  • IP address or device information (may be collected in the future)

e) Special Cases

  • Guest images or videos only when guests sign an optional photo/video consent waiver during check-in

  • Information from minors only with a parent/guardian waiver (see Section 10)

3. How We Use Your Data

We use your data for the following purposes:

  • To process and manage bookings

  • To send booking confirmations and important stay information

  • To run marketing campaigns (with your consent)

  • To manage newsletters via Mailchimp

  • To improve our website through analytics

  • To meet legal, tax, and operational requirements

4. Legal Bases for Processing (GDPR)

We process your data under the following lawful bases:

  • Contract: to process your booking and provide accommodation/services

  • Consent: for marketing emails, cookies, and photo/video waivers

  • Legal obligation: tax and regulatory requirements

  • Legitimate interest: service improvement, advertising, fraud prevention

5. Sharing Your Data

We share data only when necessary:

Third-Party Service Providers

  • Bookinglayer (booking management system)

  • Stripe (payment processing)

  • Mailchimp (email marketing)

  • Google Analytics & Meta Pixel (analytics and advertising performance)

Operational Partners

  • Surf instructors, yoga teachers, or transfer providers may receive only your first name, last name, and age when needed for service delivery.

We do not sell your personal data.

6. International Data Transfers

Your data may be stored in the EU or transferred internationally (e.g., to the US) through the systems listed above.
All transfers are protected under GDPR-compliant safeguards, including the EU-US Data Privacy Framework and Standard Contractual Clauses where required.

7. Data Retention

We store your data only as long as necessary:

  • Booking records: 6 years (legal/tax purposes)

  • Newsletter/marketing data: until you unsubscribe

  • ID/passport information: deleted within 30 days after checkout

  • Analytics data: up to 26 months

When data is no longer needed, it is securely deleted.

8. Cookies and Tracking

Our website uses cookies for:

  • Website functionality

  • Analytics (Google Analytics)

  • Advertising performance (Meta Pixel)

You can manage or disable cookies through your browser settings.

9. Data Security

We protect your data with:

  • SSL encryption

  • Encrypted digital storage

  • Limited staff access

  • Security practices of our trusted third-party providers

10. Children and Minors

We accept guests under 18 only with a legally signed parental/guardian waiver.
We collect the same personal data necessary for booking and safety.
We do not knowingly collect data from minors without parental consent.

11. Your GDPR Rights

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent (for marketing and cookies)

  • Request data portability

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at: info@wavenestsurfcamp.com

12. Updates to This Policy

We may update this Privacy Policy occasionally.
Significant changes will be communicated by email and posted on our website.

13. Contact Us

If you have questions or requests regarding this Privacy Policy:

Email: info@wavenestsurfcamp.com
Address: Rua Professor Egas Moniz, nº70, Cave dtª, 7540-204 Santiago do Cacém

Terms and Conditions

Last updated: 02/12/2025

These Terms & Conditions govern all bookings, stays, and services provided by Wave Nest Surf Camp, operated by Duarte & Fariñas, Lda. (“we”, “us”, “our”). By booking or staying with us, you agree to the following terms.

1. General Information
1.1 Check-in & Check-out

  • Check-in: Before 00:00 (midnight)

  • Check-out: Before 12:00 (midday)

Late check-out is subject to availability and may incur additional fees.

1.2 Guest Identification

All guests must present a valid ID or passport upon arrival.

2. Payments & Deposits
2.1 Deposit

A 50% deposit is required to secure any booking.

  • The deposit is refundable only within the free cancellation period.

  • The remaining balance must be paid before arrival to the camp.

2.2 Payment Methods

We accept the following payment methods:

  • Stripe

  • Bank transfer

All prices shown on our website include applicable taxes.

3. Cancellation Policy
3.1 Standard Guest Cancellation

  • Free cancellation for up to 30 days after the booking date.

  • If cancelled 60 days before the arrival date, we refund 50% of the deposit.

  • If cancelled 30 days prior to arrival or less, no refund is available.

3.2 No-Show Policy

If a guest does not arrive without notice, the booking is considered a no-show, and the full amount is non-refundable.

4. Accommodation & Services
4.1 Accommodation Types

We offer:

  • Shared glamping tents

  • Private glamping tents

4.2 Included Services

  • All meals

  • Linens and towels

  • Use of shared areas and on-site facilities

4.3 Optional Add-Ons

Surf and Yoga lessons and other activities may be booked as optional add-ons.

5. Surf Lessons & Activities
5.1 Surf and Yoga Lessons

Surf and Yoga lessons:

  • Are optional and priced separately

  • Are conducted by qualified surf instructors

  • May be rescheduled or cancelled only in cases of extreme weather conditions that compromise safety

5.2 Participation at Own Risk

Guests participate in all activities at their own risk, including:

  • Movement to and from lesson locations

  • Free surf, beach activities, or other recreational activities outside instruction time

We are not responsible for:

  • Lost or stolen items

  • Damages or injuries occurring during free time, outside activities, or in transit to/from lessons

5.3 Activity Waiver

All guests must sign a liability and media waiver upon check-in.

6. Camp Rules & Code of Conduct

To ensure a safe and enjoyable environment for all guests, the following rules apply:

6.1 Quiet Hours

  • Weekdays: 23:00 to 08:00

  • Weekends: 00:00 to 08:00

6.2 Smoking Policy

  • No smoking inside tents or in the dining area.
    Dedicated smoking areas are provided.

6.3 Alcohol Policy

  • Only alcohol purchased from our on-site bar is permitted.

  • Outside alcohol is not allowed.

6.4 Drugs Policy

The use or possession of illegal drugs is strictly prohibited. Violation may result in immediate removal without refund.

7. Damage Policy (Hotel-Grade Standard)
7.1 Responsibility for Damages

Guests are financially responsible for:

  • Damages to accommodation interiors, furniture, décor, or equipment

  • Loss or damage to linens, bedding, or camp property

  • Misuse or negligent handling of camp equipment

7.2 Assessment of Damages

In case of damage:

  • A report will be prepared by management

  • The cost of repair or replacement will be assessed

  • Charges will be invoiced to the guest and must be settled promptly

7.3 Insurance

We maintain insurance coverage for guest-caused damages; however, this does not absolve guests of responsibility for negligent or intentional damage.

8. Safety Requirements

For safety and comfort:

8.1 Camp Facilities

  • Guests must follow staff instructions regarding equipment, tents, and communal areas

  • Only designated staff may operate camp machinery or restricted areas

8.2 Personal Safety

Guests are responsible for:

  • Using pathways and facilities responsibly

  • Exercising caution during night hours

  • Securing their belongings

  • Respecting weather warnings and staff guidance

Failure to follow safety instructions may result in removal from activities or the premises without refund.

9. Personal Belongings

We are not responsible for:

  • Theft

  • Loss

  • Damage to personal items

We recommend not leaving valuables unattended and using secure storage options when available.

10. Minors

Guests under 18 are allowed only when:

  • Accompanied by a legal parent or guardian OR

  • A parental waiver is signed prior to arrival

We reserve the right to request proof of age and authorization.

11. Complaint Resolution

We aim to resolve all concerns professionally and promptly.

Guests may file complaints:

If a resolution cannot be reached internally, guests may seek mediation through the appropriate Portuguese authorities.

12. Termination of Stay

We reserve the right to remove guests from the camp without refund if they:

  • Breach these Terms & Conditions

  • Endanger themselves or others

  • Cause significant disturbance or property damage

  • Engage in illegal activity

13. Governing Law

These Terms & Conditions are governed by the laws of Portugal.
Any disputes shall fall under the jurisdiction of Portuguese courts.

14. Contact Information

Wave Nest Surf Camp
Duarte & Fariñas, Lda.
Rua Professor Egas Moniz, nº70, Cave dtª
7540-204 Santiago do Cacém
Email: info@wavenestsurfcamp.com

Cancellation Policy

Last updated: 02/12/2025

This Cancellation Policy applies to all bookings made with Wave Nest Surf Camp, operated by Duarte & Fariñas, Lda. By making a reservation, you agree to the terms outlined below.

1. Deposits and Payments

To confirm a booking, a 50% deposit is required.
The remaining balance must be paid before arrival at the camp.

2. Guest Cancellation Rules
2.1 Free Cancellation Period

Guests may cancel their booking free of charge within 30 days after the booking date.

During this period, the 50% deposit is fully refundable.

2.2 Cancellations Before Arrival

The following rules apply after the free cancellation window:

If cancelled 60 days or more before the arrival date:

  • 50% refund of the deposit

  • The remaining 50% is retained as a cancellation fee

If cancelled 30 days or less before the arrival date:

  • No refund

  • The full deposit is retained

2.3 Cancellations Within 30 Days of Arrival

Cancellations made 30 days or less before the arrival date are non-refundable.
The full deposit will be kept as a cancellation fee.

3. No-Show Policy

If the guest does not arrive without prior notice (“no-show”):

  • The full booking amount is non-refundable

  • The reservation is considered cancelled as of the arrival day

4. Early Departures

If a guest leaves earlier than planned:

  • Unused nights or services are not refundable

  • No credit or partial refund will be issued

5. Changes to Reservations
5.1 Changing Dates

Date changes depend on:

  • availability

  • seasonal pricing

  • management approval

Changing dates does not guarantee fee exemption and may be treated as a cancellation if it occurs outside the permitted periods.

6. Extreme Circumstances
6.1 Guest Medical Emergencies

In the case of serious illness or emergency:

  • Proof may be requested

  • Partial refunds or date changes may be granted at management discretion

6.2 Major force

If unexpected events occur (natural disasters, national restrictions, etc.):

  • We will offer date rescheduling at no added cost

  • Refunds are evaluated on a case-by-case basis

7. How to Cancel

Cancellations must be submitted in writing via email to:

info@wavenestsurfcamp.com

The cancellation date will be the day the email is received.

8. Refund Processing

Approved refunds are processed through the original payment method (Stripe or bank transfer).
Processing times may vary based on the payment provider.

9. Contact Us

For cancellations, modifications, or questions:

Wave Nest Surf Camp
Email: info@wavenestsurfcamp.com